The Jefferson County Communications Center (Jeffcom 911) has launched a new cloud-native emergency call handling platform, Carbyne APEX, aiming to enhance the efficiency of emergency responses.
“Technology is advancing so fast. Partnering with Carbyne is an opportunity for us to deliver next-generation public safety features to our community,” said Jeff Streeter, executive director of Jeffcom 911.
Faced with increasing call volumes and staffing shortages, Jeffcom 911 has incorporated Carbyne’s technology to streamline operations and support their staff more effectively. The cloud-based platform offers several advantages, such as enhanced security, resiliency and adaptability to evolving needs.
“Adopting Carbyne APEX means having a cloud-native system that is going to reduce server space and costs while allowing us to integrate new technologies more easily, said Michael Brewer, deputy director of Jeffcom 911. “It’s not the features that I see today; it’s the potential features that I see down the road. It allows us to stay ahead of the curve and perform better.”
The platform’s AI-driven Translation and Transcription capabilities are particularly valuable, enabling real-time language detection and translation. This feature is crucial in Colorado, where 1 in 6 residents speak a language other than English, and helps reduce response times for non-English speakers by up to 5 minutes.
Additionally, Carbyne’s Call-Triage solution assists in managing the high volume of emergency calls, especially during major incidents, ensuring that telecommunicators can prioritize high-priority calls effectively.
Carbyne, based in New York, is a global provider of cloud-native contact center solutions, delivering over 250 million data points annually for emergency response centers through secure communication channels.