Climb Credit Union, a $652 million Arvada-based financial institution, has announced the appointment of Jamie Johnson as senior vice president of member experience. Johnson brings 17 years of experience in the financial industry, with a track record of addressing complex challenges and implementing innovative solutions that drive progress.
Her leadership in the credit union sector has led to achieving industry-leading Net Promoter Scores. Johnson is recognized as a subject matter expert in elder fraud prevention, financial management and other financial industry topics. She has also led a transformative organizational initiative that enhanced member experiences and streamlined operations.
In her new role, Johnson said, “I see an incredible opportunity to not only elevate our service levels but also to create meaningful connections. It’s about building trust, fostering loyalty, and ensuring that people feel valued and supported at every touchpoint. I’m excited to work with a talented team to drive initiatives that will continue to set us apart in the industry, while also contributing to the growth and success of the organization as a whole.”
Johnson is focused on deepening member engagement and driving sustainable growth by leveraging technology and data to optimize operations and uncover new opportunities for expansion. Climb Credit Union previously operated as Sooper Credit Union before rebranding in May 2024.